BS ISO 23592:2021

This standard BS ISO 23592:2021 Service excellence. Principles and model is classified in these ICS categories:

• 03.080.01 Services in general

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.