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sklademVydáno: 2022-12-13
ISO/IEC 30105-8:2022
Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO
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| Označení normy: | ISO/IEC 30105-8:2022 |
| Vydáno: | 2022-12-13 |
| Edice: | 1 |
| ICS: | 35.020 |
DESCRIPTION
ISO/IEC 30105-8:2022
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.