This document gives guidelines for the planning and development of policies, strategies and procedures for the preparation and management of people affected by an incident.

This includes:

— preparation through awareness, analysis of needs, and learning and development;

— coping with the immediate effects of the incident (respond);

— managing people during the period of disruption (recover);

— continuing to support the workforce after returning to business as usual (restore).

The management of people relating to civil emergencies or other societal disruption is out of the scope of this document.