This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this International Standard, the terms product or service only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements. In addition to ISO 9001, this International Standard gives guidance on quality management provisions applicable to the manufacture, measuring and monitoring of design type approved dangerous goods packagings, intermediate bulk containers (IBCs) and large packagings. It does not apply to design type testing, for which reference is made to 6.1.5, 6.3.5, 6.5.6 and 6.6.5 of the UN Model Regulations.[1]