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sklademVydáno: 2006-03-22
BIP 0032:2006
Achieving ISO/IEC 20000 Making metrics work
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| Označení normy: | BIP 0032:2006 |
| Počet stran: | 106 |
| Vydáno: | 2006-03-22 |
| ISBN: | 0 580 47460 7 |
| Status: | Standard |
DESCRIPTION
BIP 0032:2006
This standard BIP 0032:2006 Achieving ISO/IEC 20000 is classified in these ICS categories:
- 35.020 Information technology (IT) in general
- 03.100.99 Other standards related to company organization and management
Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.