BIP 2072:2005

This standard BIP 2072:2005 Quality of care in residential homes for the elderly is classified in these ICS categories:

• 03.080.30 Services for consumers
• 03.120.10 Quality management and quality assurance
• 11.020.01 Quality and environmental management in health care

This book is for owners, managers and senior staff of residential care homes in England and Wales who aspire to provide the best possible service to their residents at all times. It explains how the ISO 9001 quality management standard can provide a template for getting things right and continually striving to make them even better. The book will also be invaluable for local authorities with responsibilities for the care of elderly people in care homes.