BS ISO/IEC 19086-3:2017

This standard BS ISO/IEC 19086-3:2017 Information technology. Cloud computing. Service level agreement (SLA) framework is classified in these ICS categories:

• 35.210 Cloud computing
• 35.020 Information technology (IT) in general

This document specifies the core conformance requirements for Service Level Agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core requirements. This standard is for the benefit and use by both cloud service providers and cloud service customers.

This document does not provide a standard structure that would be used for cloud SLAs.

This document does not supersede any legal requirement.