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sklademVydáno: 2021-06-23
BS ISO 23592:2021
Service excellence. Principles and model
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| Označení normy: | BS ISO 23592:2021 |
| Počet stran: | 32 |
| Vydáno: | 2021-06-23 |
| ISBN: | 978 0 539 03204 8 |
| Status: | Standard |
| Počet stran (Anglicky): | 32 |
| ISBN (Anglicky): | 978 0 539 03204 8 |
Popis
BS ISO 23592:2021
This standard BS ISO 23592:2021 Service excellence. Principles and model is classified in these ICS categories:
- 03.080.01 Services in general
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.