BIP 0015:2006

This standard BIP 0015:2006 IT service management. Self assessment workbook. 2nd edition is classified in these ICS categories:

• 35.020 Information technology (IT) in general
• 03.100.99 Other standards related to company organization and management

This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.