BIP 0036:2006

This standard BIP 0036:2006 Achieving ISO/IEC 20000 is classified in these ICS categories:

• 35.020 Information technology (IT) in general
• 03.100.99 Other standards related to company organization and management

Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.