BS EN 15221-5:2011

This standard BS EN 15221-5:2011 Facility management is classified in these ICS categories:

• 91.140.01 Installations in buildings in general
• 03.080.99 Other services

This European Standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.

This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.

The standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.