BIP 0031:2006

This standard BIP 0031:2006 Achieving ISO/IEC 20000 is classified in these ICS categories:

• 35.020 Information technology (IT) in general
• 03.100.99 Other standards related to company organization and management

Covers the roles and responsibilities of management and process owners. It emphasizes the importance of management commitment to best practice and staffing as part of the requirements of ISO/IEC 20000.